Delete your account
You can delete your Kaive account yourself, at any time, without asking us. It is permanent and it takes about ten seconds.
Delete your whole account
- Open Kaive and sign in.
- Go to Settings.
- Scroll to the bottom and tap Delete account.
- Type your email address to confirm. This is deliberate friction, so a mis-tap cannot do it.
- Tap Delete account again.
Your active database records and private progress-photo files are removed immediately, not queued or hidden with a soft delete. The retained exceptions below still apply. There is no grace period and no way to undo it, so export anything you want to keep first.
If you cannot sign in
Email privacy@kaive.app from the address on the account. We will verify it is you and delete it within 30 days, which is the limit set by the GDPR. In practice it takes a day or two.
What gets deleted
Your active account data is deleted. That includes:
- Your profile, email address and login
- Every workout, run, ride, swim and session, including GPS traces and lap splits
- Heart rate, HRV, sleep, blood oxygen, breathing rate and steps
- Weight, body measurements and progress photos
- Food diary, recipes, meal plans and water intake
- Injuries, recovery notes and weekly check-ins
- Every conversation you had with a coach
- Training plans, events, personal records, badges and challenge entries
- Connected devices and connected services
- Friends, shares and anything you posted
Database rows are removed through foreign-key cascades. Private progress photos are removed through the Storage API before the login is deleted, and account deletion stops if that file cleanup fails.
What we keep, and why
| What | Why | How long |
|---|---|---|
| A SHA-256 hash of your email address and the date the trial was granted | So the 30 day free trial can only be claimed once. The value is pseudonymous, not anonymous. We do not store the address in this table, but someone with a candidate address can hash it and test for a match. | Indefinitely |
| Payment and invoice records | Irish and EU tax law can require transaction records to be retained by us or the payment provider. | Six years where required |
| Encrypted backups | Backups are taken as whole snapshots and cannot have one person surgically removed. They expire on a rolling schedule. | Until the live Supabase backup containing the data expires |
Active health data is deleted. An encrypted backup can still contain an earlier copy until that whole backup expires. It is not used from backup, and the deletion must be reapplied if a backup is restored.
One consequence worth stating plainly: because we keep that hash, deleting your account and signing up again with the same email address will not give you a second free trial. Your account works, your history starts fresh, but the free month has already been used.
Delete some data, keep your account
You do not have to choose between all and nothing. Most things can be deleted one at a time, from inside the app, and your account carries on as normal.
| To delete | Go to | Then |
|---|---|---|
| A workout or session | Activities | Open the session, then Delete. Removes the session, its laps, its GPS trace and any analysis of it. |
| A route | Routes | Open the route, then Delete. Removes the map and the elevation profile. |
| A saved workout | Workout library | Open it, then Delete. |
| A conversation with a coach | Coaches | Open the conversation, then Delete. Removes the whole thread including what you wrote. |
| A connected device | Devices | Tap the device, then Forget. Stops future readings and removes the pairing. |
| A connected service | Settings, then Connections | Tap Disconnect. Removes our stored access to Strava or intervals.icu. To stop Health Connect or Apple Health, see below. |
| A share link | Email support | Email support@kaive.app with the link and we will take it down. It stops working straight away. Deleting your whole account also removes all of your links. |
| A friend | Friends | Tap the person, then Remove. |
Stop the flow of health data without deleting anything
In Settings, choose Withdraw health data permission to stop health screens and future health sync while keeping existing records. You can also revoke the operating-system permission in Health Connect on Android or in Settings, Health, Data Access and Devices on iPhone.
Anything not on the list
Email privacy@kaive.app and tell us what you want removed. You have the right to have it erased and we will do it. A person reads that inbox.
Your subscription
Deleting your account does not on its own refund a subscription you have already paid for. If you are mid-term and you want a refund, email support@kaive.app before you delete, because once the account is gone we cannot look up your history to help you.
A web subscription is canceled before the account is removed. If Stripe cannot confirm that cancellation, deletion pauses and can be retried instead of leaving you paying for an account that no longer exists.
If you bought through Google Play or the App Store, cancel there as well. We cannot cancel a store subscription on your behalf.
Related
Our privacy policy explains what we collect and why. Our terms cover the rest.
Kaive is a product of ElCapStudios, Ireland. Questions about your data go to privacy@kaive.app.